Remote Care: One Click Optimizer

A cloud-based comprehensive solution to bridge physical boundaries to provide efficient & convenient device support to your customers

Mobility today is impacting lives across geographies and demographics, with smartphones being the most commonly used product of digitization. As per industry research, there are more than a Billion mobile phone users in India, These mobile phones vary in key attributes which means providing a quick and effective device support is becoming a challenge. Thus, the need of the hour for enterprises today is, to deliver real time, efficient and effective unified customer support with minimalistic waiting time, thereby “delivering exceptional customer experience via innovative technological intervention”.

Advantages of One Click Optimizer

  • No more visits to service centers
  • Increased first call resolution
  • Reduced field visits
  • Reduced operational cost and complexity

Features of One Click Optimizer

  • Easy-to-use solution with FAQ scenarios converted into pre-defined shortcuts
  • Reports and analytics to power informed decisions
  • Logs of actions being performed by an agent
  • Prior approval from customer before performing a task
  • Customer Feedback Form for improvement
  • Alerts and Notifications for updates
  • Screen mirror image of customer’s device for Android version 5.0 & above