About One Click
One Click Technologies is a Customer Experience Management Solutions provider, driven by its vision to create and enable the robust, cost-effective and streamlined ecosystem to bring smiles to your customers.
A young decade, vibrant and innovative organization with years of experience in delivering high-end, customer-focused solutions to clients across different industries especially for telecom operators, cable & DTH service providers, mobile handset OEMs, E-commerce companies, end consumers and any other consumer IOT device manufacturers.
One Click has a proven record of reducing Average Handle Time by 15-20% for support centers.
The latest innovations in ChatBot, VoiceBot, Self care, Omni-channel support, Artificial intelligence led SOPs and big data analytics BI visualization tool from team, target to reduce inbound calls by 25-30%, increase customer satisfaction and convert call centers from being cost centers into revenue generating units.